Moonbunny Necklace

Shipping Information

At Moshié, we are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday). Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Time

Estimated delivery times:

• New Zealand: 5–10 business days
• Delivery times may vary during holidays, peak seasons, or due to unforeseen courier delays.

Shipping Costs

We are pleased to offer free shipping on all orders, with no minimum purchase required.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number. You can track your package through our tracking page or directly via the carrier’s website.

Incorrect Address Information

Please ensure that all shipping information is entered correctly at checkout. Moshié is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us as soon as possible at support@shopmoshie.com.

Delayed or Lost Packages

While we do our best to ensure timely delivery, shipping delays may occasionally occur due to factors outside our control. If your package appears delayed or lost, please contact our support team, and we will assist you in resolving the issue.

International Shipping

At this time, we primarily serve customers in New Zealand. We are working on expanding our shipping destinations in the future.

Questions?

If you have any questions regarding your order or shipping, please contact us at:

support@shopmoshie.com

Our customer support team is available 24/7 and aims to respond within 24 hours.

At Moshié, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return your item in accordance with the policy below.

Return Period

You may return your item within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all accessories and components that came with the product

How to Start a Return

To initiate a return, please contact our support team at:

support@shopmoshie.com

Please include:

• Your order number
• The reason for your return
• Photos (if the item is damaged or defective)

Our team will provide you with further instructions and the return address.

Return Shipping Costs

Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as we cannot be held responsible for returns lost during transit.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery at:

support@shopmoshie.com

Include your order number and clear photos of the issue. We will work with you to provide a suitable solution as quickly as possible.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original item and place a new order once your return has been approved.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened, worn, or used.

Personalized or custom-made products may also be non-refundable unless they arrive damaged or defective.

Questions?

If you have any questions regarding returns or refunds, please contact us at:

support@shopmoshie.com

Our customer support team is available 24/7 and aims to respond within 24 hours.