Returns & Refunds
At Moshié we want you to be happy with what you ordered. If you are not, you can return your item under the policy below.
Return period
You may return your item within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unworn and in its original condition
- Be returned in its original packaging
- Include all parts that came with the product
How to start a return
Email us at support@shopmoshie.com with:
- Your order number
- The reason for your return
- Photos, if the item is damaged or faulty
We will reply with instructions and the return address. Please do not send anything back before you have received the return address from us; the address on the parcel you received is not our return address.
Return shipping costs
Unless the item is damaged, faulty or incorrect, return shipping costs are paid by you. We recommend a tracked service, as we cannot be responsible for returns lost in transit.
Refunds
Once we have received and checked your return, we will let you know whether it has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the refund.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty or is not what you ordered, contact us within 30 days of delivery at support@shopmoshie.com with your order number and clear photos. We will arrange a replacement or a full refund at no cost to you. Nothing in this policy limits your rights under applicable consumer protection law.
Exchanges
We do not offer direct exchanges. If you would like a different item, return your original item and place a new order once your return has been approved.
Non-returnable items
For hygiene reasons, items that have been worn or used may not be eligible for return unless they are faulty.
Questions?
Email support@shopmoshie.com and we will get back to you within 1 to 2 business days.