Shipping

Do you offer international shipping?

Currently, we only offer shipping within New Zealand. We are working on expanding our shipping services to more countries in the future.

What are the shipping costs?

We are pleased to offer free shipping on all orders, regardless of the order value. Whether you purchase a single item or multiple items, you will not be charged any shipping fees.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your tracking number at the tracking page.

How long does shipping take?

Our processing time is 1–2 business days. Once your package has been shipped, you can expect delivery within 5–10 business days. We do our best to get your order to you as quickly as possible so you can start enjoying your new fashion and jewelry pieces.

Returns

What is your return process?

You may return your items within 30 days of receiving your order. To ensure a smooth return process, we recommend reviewing our Return Policy, which can be found in the footer of our website.

If you would like to initiate a return, simply send us an email. Our team is ready to assist you and guide you through the return process.

What should I do if my item is damaged or defective?

Please contact our customer support team as soon as possible with your order number and photos of the damaged item. We will, of course, provide an appropriate solution.

What should I do if I want to exchange an item?

You can exchange items by returning them according to our return procedure and placing a new order for the desired item.

To begin this process, please email us at:

support@shopmoshie.com

Other Questions

Can I cancel or modify my order?

If you would like to cancel or modify your order, please contact our customer support team as soon as possible. We can only make changes if your order has not yet entered the processing stage.

How can I use a discount code?

Enter your discount code in the designated field during checkout. The discount will automatically be applied to your total order amount.

Which payment methods do you accept?

We accept a variety of payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal.

The available payment options will be displayed during checkout.

How can I find my size?

Please refer to our size guide on the product page to find the best fit for your body type. If you are unsure, feel free to contact us for assistance.

Do you offer gifts or gift cards?

Yes, we offer gift cards.

For more information, please email:

support@shopmoshie.com

How can I subscribe to the newsletter?

You can subscribe to our newsletter by entering your email address in the subscription box located at the bottom of our website. You will receive updates on new arrivals, exclusive offers, and special promotions.

What is your privacy policy?

We take your privacy seriously. Please read our Privacy Policy to understand how and why we collect, use, and protect your personal information.