Lucky Heart Necklace
30-day return policy 
Pay with credit card 
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Almost sold out, only a few left in stock!
Order now, ships Fri. 31/07
Shipping Information
At Moshié, we are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday). Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.
Shipping Time
Estimated delivery times:
- New Zealand: 5–10 business days
- Delivery times may vary during holidays, peak seasons, or due to unforeseen courier delays.
Shipping Costs
We are pleased to offer free shipping on all orders, with no minimum purchase required.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number. You can track your package through our tracking page or directly via the carrier’s website.
Incorrect Address Information
Please ensure that all shipping information is entered correctly at checkout. Moshié is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us as soon as possible at support@shopmoshie.com.
Delayed or Lost Packages
While we do our best to ensure timely delivery, shipping delays may occasionally occur due to factors outside our control. If your package appears delayed or lost, please contact our support team, and we will assist you in resolving the issue.
International Shipping
At this time, we primarily serve customers in New Zealand. We are working on expanding our shipping destinations in the future.
Questions?
If you have any questions regarding your order or shipping, please contact us at:
support@shopmoshie.com
Our customer support team is available 24/7 and aims to respond within 24 hours.
At Moshié, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return your item in accordance with the policy below.
Return Period
You may return your item within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include all accessories and components that came with the product
How to Start a Return
To initiate a return, please contact our support team at:
support@shopmoshie.com
Please include:
- Your order number
- The reason for your return
- Photos (if the item is damaged or defective)
Our team will provide you with further instructions and the return address.
Return Shipping Costs
Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we cannot be held responsible for returns lost during transit.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery at:
support@shopmoshie.com
Include your order number and clear photos of the issue. We will work with you to provide a suitable solution as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original item and place a new order once your return has been approved.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if opened, worn, or used.
Personalized or custom-made products may also be non-refundable unless they arrive damaged or defective.
Questions?
If you have any questions regarding returns or refunds, please contact us at:
support@shopmoshie.com
Our customer support team is available 24/7 and aims to respond within 24 hours.